Returns & Refunds
If you receive an order and find you have changed your mind or the item just isn’t right for you, don’t worry. Goods can be returned for a refund within 30 days from the date of purchase (subject to the product exclusions outlined below).
We are unable to offer exchanges on unwanted items, however, if you wish to purchase a different item, simply visit our website and place a new order separately. This will be processed and dispatched as quickly as possible.
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, all items must be unused and in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).
We will review all items to ensure they meet the criteria outlined in this Returns Policy. If an item is returned outside of our Returns Policy, we may be unable to process a full refund. We will contact you in such circumstances.
All refunds will be issued to the original payment method on the order within 5 days of receipt.
There are some exclusions to our Returns Policy, as detailed below:
Nutritional products or those with a best before date must be returned within 28 days
GPS systems, such as sports watches or cycle computers, can only be returned if unregistered
Gift vouchers cannot be returned
Products received over 30 days ago cannot be returned
Products that have been opened or unsealed cannot be returned
Products returned in an unsatisfactory condition cannot be refunded
Products which have been damaged in return transit due to insufficient packaging cannot be refunded
Please note, Cranks and Planks reserve the right to refuse a return if we believe the purpose was for stock trading/reselling and not personal use.
This Return Policy does not affect your statutory rights.
How to Return an Item
To return an item, simply follow the steps outlined below:
Send an email to info@cranksandplanks titled ‘Return’ to inform us you wish to return an item.
Detail your Order number, item you wish to return, reason you wish to return it.
We will reply to you confirming we accept your return request and provide return instructions.
Returned items must be securely packaged in a sealed box, to ensure the contents are protected during transit. Cranks and Planks reserve the right to refuse the return of any items which have been damaged in return transit due to insufficient packaging.